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If I lose my phone, how can I track it?

Follow these simple steps to track your device whether it was lost, misplaced or stolen. To start, please choose your device type:       

Android iPhone
 

 

Android

The Android Device Manager app assists with locating your lost or misplaced devices and helps you keep your information safe and secure. Data, pictures, documents and more can all be erased with this simple app. You now have access to do so right at your finger tips.  

Available for free download here:  

Features of App:

  • Locate Android devices associated with your Google account
  • Reset your device's screen lock PIN
  • Erase all data on the phone
  • Ring device, even if it is set to silent

 What you need to use it:

  • A free Google Play Account. Visit this website to create one today - Create Your Google Play Account 
  • A compatible smartphone. View the requirements for the app on the Google Play Download Page. Requires Android 2.3 and up.  

 

How to set up Android Device Manager

Step 1.  Make sure Android Device Manager is ON  
  1. Open your device's Settings app Settings.
  2. Under "Personal," tap Google.
  3. Under "Services" tap Security.
  4. Under "Android Device Manager" tap Remotely locate this device and Allow remote lock and erase to switch them on or off. 

If you have a tablet with more than one user, only the tablet owner can control this setting.

 

Step 2.  Make sure location is ON, on your device.

To use Android Device Manager, you need to have location access turned on.

If you’ve turned Location off, here’s how to turn it back on:

  1. Open your device's Settings app Settings.
  2. Under "Personal," tap Location.
  3. At the top, tap the On/Off switch.

For most android devices, you can perhaps swipe down from the top of your home screen to show the notification panel, and simply tap on the location setting to switch it ON/OFF.

 

Step 3.  Check that Android Device Manager can find your device

After you turn on Android Device Manager, check to make sure that it's working.

  1. Open android.com/devicemanager.
  2. Sign in to your Google Account.
  3. Check whether your device shows.

Don't see your device? Make sure that you're signed in to your Google Account, your location settings are on, and you've turned on Android Device Manager in Google Settings.

Unhide devices on Google Play

If you hide a device on Google Play, the device won't appear in Android Device Manager. To unhide devices:

Note: These third party sites can provide a lot of helpful insight into your phone issue.  Be aware that as a non-Digicel site, you may incur data charges.  

  1. Open play.google.com/settings.
  2. In the "Visibility" column, select a device.

Note: These third party sites can provide a lot of helpful insight into your phone issue.  Be aware that as a non-Digicel site, you may incur data charges.

iPhone/Apple 

Find my iPhone can help you retrieve, lock and wipe your missing/stolen device, using your Apple ID and iCloud services. This app is designed for both iPhone and iPad.

What the App does:

● Locate Apple devices associated with your Apple ID account
● Reset your device
● Erases all data on the phone

Visit Apple's official support site that provides information on how to sign in at iCloud.com to find your missing device, step by step information on how to download the application and to learn more about Activation Lock here - Find My iPhone Support 

The app is available to download free here:

 

 

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